At In Good Face, we have a strong focus on providing excellent service, high-quality products and fast delivery. Because all our products are made on-site in our production facility, we’re able to dispatch many items within 24 hours of ordering. Production and dispatch times for each item vary, please check the specific product page for further details. Having our own production facility means we can maintain quality control while ensuring you receive your products as quickly as possible.
Our delivery times are outlined below. Please note, these are delivery times and not production times. Weekends are not counted as production or dispatch days.
Generally, it takes approximately 2 days for shipping and for Eastern US (Western US takes approximately 3-4 days).
We do offer separate delivery and billing addresses on all orders. Easily design one of our products as a gift and ship it directly to the recipient.
Delivery to PO Box addresses in the US is not possible.
PLEASE NOTE: you will have to sign upon delivery! This is just another added measure to ensure you receive your products in good condition.
More information FedEx and their delivery services can be found on their website.
Again, please remember that delivery times are not the same as production times! We take the necessary time to make sure your product is up to our high-quality standards. In Good Face does not continue production or dispatch work over the weekend, except for Christmas and other busy events.
CHRISTMAS DELIVERY DEADLINES
In order to get your In Good Face package by Christmas Day, we need to have your order placed by December 18th. This gives us enough time to account for any changes that must be made, to print your gift, and ship it to you. Please note: some things may require more time to print than others. So don't be the last-minute shopper this Christmas and get your gifts made with time to spare.
US DELIVERY SERVICES
In Good Face uses FedEx international shipping services for all US orders. This is our standard service and is the $9.99 default delivery option listed in the shopping cart. FedEx usually delivers all orders to the Eastern US in 2 days, and to the Western US in 3-4 days. FedEx delivers every day, including Saturdays, but not Sundays and some national holidays.
If we dispatch after 1pm EST, parcels are usually picked up the morning after. At this point, unfortunately no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.
We are happy to offer worldwide shipping with customs duties paid for most countries. Please contact us via the web chat for more information.
Please be aware that if your In Good Face order is to be delivered outside of the USA, you may incur additional charges that are out of our control. This could be non-reclaimable custom tax as well as administration fees. For shipping to Japan, UK or EU, please place your order on these corresponding international websites to avoid potential charges. For any other non-EU country, we'd advise checking their specific customs on import duty.
ADVERSE WEATHER CONDITIONS
When there are adverse weather conditions, international deliveries might be affected. If transport is delayed, so will your package. However, FedEx does an excellent job of working around this to ensure quick and efficient deliveries.